Help center
Orders & delivery
Know where to find the next update.
When will my order ship?
Check your order confirmation and patient account for the status of your specific order. Prescription fulfillment follows the required review and pharmacy processing.
Can I change the delivery address?
Contact the support team through your order or patient account promptly. Ask whether the order can still be updated before shipment.
What if medication arrives damaged?
Use the pharmacy or care-team contact supplied with the order. Ask about correct handling and next steps before using a product you believe may be damaged.